Continuous Improvement Programme
To support continuous improvement, key performance indicators to underpin the quality objectives have been identified. Monitoring of these indicators will enable the company to monitor its progress in achieving its objectives.
Monitoring of the key performance indicators is regularly reviewed, particularly at the Management Review meeting. Suitable and sufficient resources will be allocated to ensure these objectives are achieved.
|
Objective |
Target |
Key Performance Indicator |
Responsibility |
|---|---|---|---|
|
Complete construction projects to the prescribed quality, cost and programme. |
Delivering the projects to the client’s requirements. |
All defects identified at practical completion completed within 8 weeks of that date. |
Operations staff. |
|
Improve upon the level of customers who are delighted with our overall service and ensure we remain first choice main contractor. |
Demonstrating to the client through the company after care service that we should remain first choice main contractor. |
Making good of defects certificate issued by client 16 weeks after expiry of defect liability period. |
Post Contracts Division. |
|
Through the provision of quality projects and enhanced customer satisfaction, we aim to increase our profitability. |
The ability to produce our final accounts will reflect our ability to deliver quality projects and satisfy our clients. Increased profitability will follow due to improved certainty of cost. |
Final accounts to be signed off within 20 weeks after practical completion. |
Commercial staff. |